These Terms of Service (“Terms”) govern your access to and use of Nova HVAC Experts (“Service”). By using the website, calling our service number, or submitting a request through our forms, you agree to these Terms.
Nova HVAC Experts connects customers with HVAC service providers and provides missed-call follow-up messaging and service notifications. The Service may include missed-call recovery workflows, callback confirmations, appointment or booking links, service notifications, and responses to customer inquiries. Messages are transactional and service-related and are only sent after customer-initiated contact.
By contacting Nova HVAC Experts through our phone number or submitting a service request through our website, you consent to receive automated SMS messages related to your request. These messages may include missed-call follow-up notifications, callback confirmations, scheduling or booking links, and service-related updates.
Message frequency varies based on customer interaction. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help.
The Service relies on third-party providers, including telecommunications and messaging platforms, to deliver communications. Nova HVAC Experts is not responsible for service interruptions, delivery failures, or delays caused by third-party providers, but will make reasonable efforts to restore service when possible.
The Service is provided “as is” without warranties of any kind. Nova HVAC Experts does not guarantee specific service outcomes, contractor availability, response times, or revenue results.
To the maximum extent permitted by law, Nova HVAC Experts will not be liable for indirect, incidental, special, consequential, or punitive damages resulting from the use of the Service.
Questions about these Terms may be directed to hello@novahvacexperts.com.