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NOVA HVAC Experts
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Terms of Service

Last updated: March 2026

These Terms of Service (“Terms”) govern your access to and use of Nova HVAC Experts (“Service”). By using the website, calling our service number, or submitting a request through our forms, you agree to these Terms.

Service Description

Nova HVAC Experts provides HVAC-related services and customer communication support, including missed-call follow-ups, callback confirmations, service notifications, and responses to customer inquiries. Messages are transactional and service-related and are only sent after customer-initiated phone contact.

Acceptable Use

  • No spam, unsolicited marketing messages, or promotional SMS without proper consent and registration.
  • The Service may only be used for legitimate service-related communication.
  • Users may not interfere with or misuse the website, forms, or communication systems.

SMS Consent

By contacting Nova HVAC Experts through our phone number, you consent to receive automated SMS messages related to your request. These messages may include missed-call follow-up notifications, callback confirmations, and service-related updates.

Message frequency varies based on customer interaction. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help.

Third-Party Services

The Service relies on third-party providers, including website hosting, telecommunications, and messaging platforms, to deliver communications. Nova HVAC Experts is not responsible for service interruptions, delivery failures, or delays caused by third-party providers, but will make reasonable efforts to restore service when possible.

Disclaimers

The Service is provided “as is” without warranties of any kind. Nova HVAC Experts does not guarantee specific service outcomes, response times, or availability in every circumstance.

Limitation of Liability

To the maximum extent permitted by law, Nova HVAC Experts will not be liable for indirect, incidental, special, consequential, or punitive damages resulting from the use of the Service.

Contact

Questions about these Terms may be directed to hello@novahvacexperts.com.