Nova HVAC Experts (“we”, “our”, or “us”) operates a platform that connects customers with HVAC service providers and provides missed-call follow-up messaging and service notifications. This Privacy Policy explains how we collect, use, and protect information when you use our website or services.
Customers may receive SMS messages when they call our service number and the call is missed, submit a service request through our website forms, or request additional information or support. These messages may include missed-call follow-ups, callback confirmations, booking or scheduling links, and service notifications.
Message frequency varies based on customer interaction. Message and data rates may apply. Reply STOP to opt out and HELP for assistance.
We do not sell personal information. Information may be processed by trusted service providers, including telecommunications or messaging providers such as Twilio, strictly for the purpose of delivering the requested service.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We retain personal information only as long as necessary to provide the requested service, comply with legal obligations, resolve disputes, and maintain service reliability.
We implement reasonable technical and administrative safeguards designed to protect personal information from unauthorized access, disclosure, or misuse.
Questions about this Privacy Policy may be directed to hello@novahvacexperts.com.