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NOVA HVAC Experts
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Privacy Policy

Last updated: March 2026

Nova HVAC Experts (“we,” “our,” or “us”) provides HVAC-related services and customer support through our website, phone line, and service request forms. This Privacy Policy explains how we collect, use, and protect information when you use our website or contact us.

Information We Collect

  • Contact information you provide, such as your name, email address, phone number, city, and service request details.
  • Information related to HVAC service requests submitted through our website or by phone.
  • Phone numbers and message content needed to deliver service-related SMS messages, including missed-call follow-ups, callback confirmations, and service notifications.
  • Basic website usage and diagnostic information used to maintain reliability, performance, and security.

How We Use Information

  • Respond to customer inquiries and service requests.
  • Provide HVAC-related service communication and scheduling support.
  • Send transactional SMS messages related to customer-initiated inquiries, missed calls, callback confirmations, and service notifications.
  • Operate, maintain, and improve the reliability and security of our website and communication systems.

SMS Messaging and Consent

Customers may receive SMS messages after customer-initiated contact by phone. This may occur when a customer calls our business phone number and the call is missed or requires follow-up.

These messages are transactional and service-related. Message frequency varies based on customer interaction. Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance.

Data Sharing

We do not sell, rent, or share your personal information, including phone numbers, with third parties for marketing purposes. Information may be processed by trusted service providers only as necessary to operate our website and deliver the requested service.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Retention

We retain personal information only as long as necessary to provide the requested service, comply with legal obligations, resolve disputes, and maintain service reliability.

Security

We implement reasonable technical and administrative safeguards designed to protect personal information from unauthorized access, disclosure, or misuse.

Contact

Questions about this Privacy Policy may be directed to hello@novahvacexperts.com.